We can view transactions in two categories: those initiated by the cardholder (customer), and those initiated by you or us (called merchant-initiated, or sometimes, in slang, a rebill).

A cardholder initiated transaction may be that a cardholder is on a checkout page trying to place an order. If a transaction is declined, in that case, you can present your customer a message and an opportunity to attempt to pay again.

A merchant-initiated transaction is often going to be a recurring payment, that Rebilly triggers at a pre-scheduled time. If that merchant-initiated transaction is declined, we recommend following our retry strategy

Need help? 

If you have any questions or need assistance with implementing Rebilly, please contact us. You can email us at support@rebilly.com, chat with us or schedule a talk with a billing specialist below.

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