FAQs

A curated list of the most commonly asked questions by Rebilly customers

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41 articles in this collection
Written by Flavie Laliberté
Accepting Payments

Does Rebilly work with _____ payment gateway?

Probably! We integrate with more than 50 payment gateways.
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Written by Flavie Laliberté
Updated over a week ago

What is a payment gateway?

Payment gateways are responsible for processing transactions and distributing funds into your merchant bank account.
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What is a merchant account?

A merchant account is a specific type of bank account built for businesses, which lets them accept payments.
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How do I get a merchant account?

To accept credit and debit card payments, you'll need a merchant account. To get one, you'll apply with a merchant account provider.
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Written by Flavie Laliberté
Updated over a week ago

Can I use my existing gateway and merchant account?

Absolutely. The desire to avoid vendor lock-in with a payment service provider was a major factor in inspiring Rebilly's creation.
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Written by Flavie Laliberté
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How do I receive payments? Does Rebilly handle the money?

Rebilly doesn’t touch the money. When the money settlement happens, it goes directly through your merchant acquirer into your bank account.
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Written by Flavie Laliberté
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What happens if a transaction fails or gets declined?

We can view transactions in two categories: those initiated by the cardholder (customer), and those initiated by you or us.
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Written by Flavie Laliberté
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What currencies does Rebilly support?

Rebilly supports all ~140 of the free-traded currencies. You can configure plan pricing and charge customers in any currency you want.
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Written by Flavie Laliberté
Updated over a week ago

What payment methods does Rebilly accept?

Currently, we accept: ACH, Paypal, Alipay, Flexepin, Gpaysafe, Jeton, OchaPay, SMSVoucher, UPayCard, WeChat Pay, Bank Transfer, and more...
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Written by Flavie Laliberté
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Managing Subscriptions

Can I create custom subscription plans?

Yes, as many as you want. Most of our customers have just a few, but some have hundreds, and a couple have over a thousand.
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Written by Flavie Laliberté
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Can I bill my customers more than once a month?

Yes! There are no limits on how you want to configure your billing schedule.
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Written by Flavie Laliberté
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Does Rebilly support one-time transactions as well?

Yes. When creating a plan, go to the Billing Schedule section and select the option “Recurs Never” to create a one-time sale.
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Written by Flavie Laliberté
Updated over a week ago

What happens to accounts (customers) that subscribe to a plan if I change the price or delete the plan?

Once a plan is used, you can deactivate it, but you won’t be able to delete it.
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Written by Flavie Laliberté
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Can I create subscriptions without billing information?

No. You can create it without taking a payment, but you cannot create a subscription without having your customer’s basic information.
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Written by Flavie Laliberté
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Can I track billing data for multiple companies?

Yes. We have something we call “organizations,” which allows you to create multiple organizations within your Rebilly account.
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Written by Flavie Laliberté
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Can I change my company name or how charges appear on a customer’s credit card statements?

Yes. A dynamic descriptor (sometimes called a soft descriptor) allows you to control what appears on the billing statement.
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Written by Flavie Laliberté
Updated over a week ago